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Return & Refund

RETURNS AND REFUND POLICY

 

SECTION 1 - APPLICABILITY                                                                         

This Return and Refund Policy has been written for all our customers where we ship out products. This includes all customers from the countries, states, and regions where we deliver our products. As part of our commitment to you, all the products which have been bought at Qarido’s website are eligible for return under certain conditions. If you have received a damaged product you may return it under certain conditions.  

Please make sure that you understand our return and refund policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words.

 

SECTION 2 - TIME LIMIT

Purchases made on our website may be returned for a refund or exchange within 30 days from the date of delivery. If 30 days have passed since the delivery of the product, we will be unable to offer you any refund or exchanges. No further days will be awarded to anyone for any reason for the purpose of the return.

 

SECTION 3 - CONDITIONS OF RETURN

In order for us to proceed in giving you a refund, the following conditions must be met:

  1. The item must have been bought from our website. We will need proof of purchase.
  2. The item must be unopened, unused, undamaged, complete with accessories, in the same condition you received it, and in its original packaging.
  3. Any item you have accepted and then returned is your responsibility until it reaches back to us. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods. Please package the product securely.
  4. All UK customers are eligible for free return and will not have to pay any postage.
  5. International customers are responsible for the shipping costs and handling charges associated with shipping items back to us.
  6. Shipping return costs and handling charges are non-refundable.

We at our sole discretion reserve the right to reject any returns which do not comply with our policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

 

SECTION 4 - Returns Location

We have a fulfilment centre in the UK where all customers can make their returns. We will email you the details once you have raised a returns case with us. We aim to respond within 48 hours.

 

SECTION 5 - AFTER RECEIVING THE PRODUCT

Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for a refund or exchange has been approved.

 

SECTION 6 - REFUND PROCESS

Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email.

If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting us, please check with your credit card company, bank, or other payment services. 

 

SECTION 7 - UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to us will not automatically be re-shipped and will result in order cancellation.

 

SECTION 8 - CONTACT US

If you have any questions or wish to inquire about your return or refund please contact our Customer Service desk at the following email: info@qarido.com